A collection of answers to some of the most frequent questions we get asked. If you require further assistance regarding a product or about the service we provide please contact us.
YES! We use the PayPal site to process the payments but you can make a one off credit card payment through this system without having to sign up for a PayPal account.
Any other questions? Please feel free to send us an email at [email protected].
We do not sell our school products online, this site is for Gratnells Medical range only. If you are interested in finding out more about our education range please visit our main site at www.gratnells.com.
We value you as a Gratnells customer and will never pass your details onto any third parties. We may contact you from time to time with special offers, but if you would rather not receive these please let us know when ordering.
Buy any Gratnells product safe in the knowledge there is a five year guarantee on all products covering any defects in materials or workmanship.
All prices on this site do not include VAT, which is added at the checkout.
Delivery is FREE to the UK mainland and Isle of Wight for any orders over £30. This excludes the Scottish Highlands & Isles and Isle of Man. Unfortunately we are not able to deliver outside the UK on this website, but please do contact us on [email protected] for a separate quote. We aim to dispatch orders placed through this site within five days.
Yes, if the product you want is not listed on this site you can see the full range available on www.gratnells.com/Medical or email us on [email protected].
If you need an oxygen bottle you will need to make sure that you are purchasing a trolley that can support the right size of oxygen bottle. Please read the following information carefully to make sure you have the right holder for your needs.
- Our smaller D Oxygen Cylinder holders can hold oxygen cylinders with a maximum diameter of 102mm and a maximim height of 600mm. These need to be factory fitted with your order.
- Our larger E Oxygen Cylinder holders can hold oxygen cylinders with a maximum diameter of 102mm and a maximum height of 865mm. These do not need to be factory fitted.
These are the trolleys that can hold an oxygen bottle:
- Double and treble width Compact trolleys that are 850mm high can support our D and E size holders.
- Double and treble width Compact trolleys that are 725mm high can support D holder only which must be factory fitted.
- Single Classic trolleys that are 890mm high can support both D and E holders.
- Single Classic trolleys that are 790mm high can support our D holder only, which must be factory fitted.
(Single width Compact trolleys and double width Classic trolleys are not suitable for holding Oxygen Cylinders).
Trays and baskets can be swapped round between trolleys as long as they are from the same range (Classic range or Compact range)
Protection against bacteria and fungi is important in a medical environment. That’s why we’ve created The Gratnells Antimicrobial System. Now all of our storage frames and trolleys – and even the storage trays – are treated with BioCote® antimicrobial additive. This provides an additional level of defence against microbial contamination beyond your existing cleaning routine.